To treat people from all walks of life fairly and non-judgmentally
To try to solve clients’ legal problems as they wish to
To research the merits of cases thoroughly so that the advice we give is based on proper understanding
To meet client expectations or to be transparent in advance of why some of these are unrealistic or not able to be met
To be role models for each other in going the extra distance for our clients;
To be approachable and friendly
To provide ongoing feedback to each other about what we are doing and how we may improve our service
Manaakitanga – treating clients and third parties with humanity, compassion, fairness, respect and responsible caring that upholds the mana of those involve
Openness – being honest and sincere, being open to receiving new ideas and willing to consider how we do things currently, and how we have done things in the past
Transparency – sharing information with those entitled to know, including the reasons behind all actions
Learning – active listening and learning, and using any information obtained to change and improve systems
Meeting our obligations under Te Tiriti o Waitangi – honouring the Treaty and its principles through the way we operate and behave.
