Our Values

Empowering the disadvantaged

• To treat people from all walks of life fairly and non-judgmentally
• To try to solve clients’ legal problems as they wish to
• To research the merits of cases thoroughly so that the advice we give is based on proper understanding
• To meet client expectations or to be transparent in advance of why some of these are unrealistic or not able to be met
• To be role models for each other in going the extra distance for our clients;
• To be approachable and friendly
• To provide ongoing feedback to each other about what we are doing and how we may improve our service
• Manaakitanga – treating clients and third parties with humanity, compassion, fairness, respect and responsible caring that upholds the mana of those involve
• Openness – being honest and sincere, being open to receiving new ideas and willing to consider how we do things currently, and how we have done things in the past
• Transparency – sharing information with those entitled to know, including the reasons behind all actions
• Learning – active listening and learning, and using any information obtained to change and improve systems
• Meeting our obligations under Te Tiriti o Waitangi – honouring the Treaty and its principles through the way we operate and behave.